Privacy Policy
This policy defines how John Cooper trading as “Cooper Plumbing” will collect and process data collected about you and or your company. This policy was last updated on Monday 13th November 2023.
Our Contact Details
For privacy/data-based requests, contact: dpo@cooperplumbing.uk
What Data Do We Collect?
Cooper Plumbing collects personal information such as your name, email address(es), phone number(s), physical address(es), billing address(es), and service history.
How Do We Collect Your Data?
Cooper Plumbing only collects data for legitimate business purposes only. We collect and process your data when you;
- Visit our website(s) or applications,
- Request our services (such as requesting a quotation or reaching out via telephone or e-mail),
- Contract our services,
- Opt into any current or future applications, dashboards, or reporting, etc.
How will we use your data?
Cooper Plumbing only collects your data to action relevant requests, this includes;
- Providing quotations,
- Processing job requests,
- Providing data reporting (such as documents and dashboards),
Web Analytics
We use Cloudflare Web Analytics to provide basic information about the users of our website. The data provides information such as Device information (including Operating System, Web browser, and Type), referring domain, country, and page load time. This is used to provide insight onto how the website is working. This data is anonymised and cannot be reassociated by us.
To opt out, use a web browser extension such as uBlock Origin.
Your Data Protection Rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete the information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or you, in certain circumstances.
You are not required to pay any charge for exercising your rights, and if you make a request, it will be responded to within one month.
To request this, email dpo@cooperplumbing.uk
Children: Under the Age of 13
Our services, products and websites are not designed to be used by children aged 13 years or younger.
We intend to not collect data of users aged 13 years or younger. We actively do not solicit data from children, and where this happens, and when we are made away of this, such as being notified by a parent or guardian, we will take action to remove the data as soon as possible.
Complaints Policy
If you would like to raise any concerns regarding your personal information you should make a complaint to our dpo@cooperplumbing.uk email address in the first instance.
You can also make a complaint to the ICO. Their contact details are: